Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at masonkra@gmail.com. Please note that returns will need to be sent to the following address: 2802 SW Tradition Circle

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at masonkra@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at masonkra@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at masonkra@gmail.com. Please note that returns will need to be sent to the following address: 4730 Littlejohn St, Baldwin Park, CA 91706

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at masonkra@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at masonkra@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at masonkra@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

For any return, refund, or order-related concerns, please contact us at support@tapstitch.com. To help us process your request efficiently, please include:

Your order number
Photos or videos of the issue (if applicable)
A brief description of the problem

Return & Refund Request Timeframe

Customers may request a return or refund within 180 days after the order has been delivered. However, for issues related to:

Misprinted items
Damaged products
Defective items
Lost packages

Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.

Return Process

Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Please note:

Returns sent without prior approval may not be accepted.
Tapstitch does not accept unauthorized returns.

We aim to review and process requests within 7 business days.

Conditions for Returned Items

Unless the item is defective or incorrectly produced, returned items must meet the following conditions:

Unused
Unworn
Unwashed
In original condition

Tapstitch does not accept items that are:

Worn
Stained
Damaged due to misuse
Altered after delivery

Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.

Refunds

If your refund request is approved:

Refunds will be issued to the original payment method used for the purchase
Refunds will be processed in the original purchase currency

Please note that processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or refund unless there is a manufacturing defect or fulfillment error:

Tights, underwear, pajamas, swimsuits, socks, and masks (for hygiene reasons)
Sample items
Deliberately damaged items
Items returned beyond the 180-day return window
Items accurately produced according to the designs, files, or tech packs provided by the customer, but later deemed unwanted by the purchaser
Orders delayed due to incorrect information provided by the customer, including but not limited to:

Incorrect shipping address
Incorrect phone number
Customer-requested design or order modification

Order Cancellation Policy

Orders may only be canceled and fully refunded within 24 hours of purchase. If you wish to cancel your order, please contact masonkra@gmail.com as soon as possible. Once production has started, cancellation requests may no longer be eligible for a full refund.