Shipping Policy
Thank you for shopping with us! We are committed to processing and delivering your orders as quickly and securely as possible. Below are the details regarding our shipping options, timeframes, and costs.
1. Order Processing Time
- All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification with a tracking number once your order has officially shipped.
2. Shipping Options & Delivery Estimates
We offer three distinct shipping tiers to fit your budget and timeline. Shipping costs are calculated flat-rate at checkout based on the method you select: [1]
| Shipping Method | Flat-Rate Cost | Estimated Delivery Time |
|---|---|---|
| Express Shipping | $15.00 | 1 to 3 business days |
| Standard Shipping | $10.00 | 3 to 6 business days |
| Economy Shipping | $5.00 | 7 to 10 business days |
Please note: Estimated delivery times begin after the order processing window and are subject to carrier delays.
3. Tracking Your Order
When your order ships, you will receive an automated email containing a tracking link. Please allow up to 48 hours for the tracking information to update on the carrier's portal after receiving the email.
4. Delayed, Damaged, or Lost Packages
We want to ensure your package arrives safely. If your delivery is delayed or experiences transit issues:
-
- Delays: Please monitor your tracking link. Carrier volumes can occasionally shift timelines.
- Damaged Items: If your order arrives damaged, please take photos immediately and contact our support team within 48 hours of delivery.
- Lost Packages: If your tracking says "Delivered" but you have not received your package, please check with neighbors, your local mail carrier, or contact our customer support.
5. Questions & Contact InformationIf you have any questions about your order or our shipping methods, please reach out to us directly through our Contact Us page or via email at: masonkra@gmail.com